Member Experience Specialist

Planet Fitness; Palm Harbor (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness in Palm Harbor, FL is seeking a friendly Member Services Representative to create a welcoming environment for members, guests and prospective members. You will deliver outstanding customer service at the front desk, help with sign-ups, tours, and account updates while upholding the club’s cleanliness and standards.

Ideal candidates bring a customer service mindset, basic computer skills, and a passion for fitness.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years or older.

Responsibilities

• Greet members, guests and prospective members with exceptional customer service.
• Handle front desk activities: answer phones, check in members, sign up new members and give tours.
• Update member accounts as needed and respond to questions or concerns.
• Maintain club cleanliness and assist as needed.
• Elevate issues to management when necessary.

Skills

Customer service

Computer literacy

Positive attitude

Excellent communication

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness in Palm Harbor, FL is seeking a friendly Member Services Representative to create a welcoming environment for members, guests and prospective members. You will deliver outstanding customer service at the front desk, help with sign-ups, tours, and account updates while upholding the club’s cleanliness and standards.

Ideal candidates bring a customer service mindset, basic computer skills, and a passion for fitness.