Member Experience & Front Desk Specialist

Planet Fitness; Largo (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Advancement

Training & development

Wellness resources

Job summary

Planet Fitness in Largo, FL is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members, and guests.

You will greet everyone, answer phones, check members in, sign up new members, tours, update accounts, resolve questions, and escalate issues to management when needed, while helping maintain a clean club environment.

Qualifications

• Customer service experience is preferred.
• Basic computer skills are required to check in members and sign up new members.
• A passion for fitness and a positive attitude are essential.
• Punctuality and reliability are a must.
• Excellent communication and problem-solving abilities.
• Strong listening skills and diplomacy in all interactions.
• High School diploma/GED is required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests to provide superior service.
• Handle front desk activities: phones, check-ins, and tours.
• Assist with new member sign-ups and account updates.
• Respond to questions and escalate to management when needed.
• Maintain cleanliness and order of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Empathy

Problem solving

Diplomacy

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness in Largo, FL is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members, and guests.

You will greet everyone, answer phones, check members in, sign up new members, tours, update accounts, resolve questions, and escalate issues to management when needed, while helping maintain a clean club environment.