Front Desk Member Experience Specialist

Planet Fitness; Tampa (FL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Planet Fitness Tampa is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

You will greet visitors, manage front desk duties, assist with member sign-ups, tours, and updates to accounts while upholding cleanliness and a welcoming club environment. The role emphasizes teamwork and professionalism in a fitness-focused setting.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, and give tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy

Education

High School diploma/GED

Job description

Planet Fitness Tampa is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

You will greet visitors, manage front desk duties, assist with member sign-ups, tours, and updates to accounts while upholding cleanliness and a welcoming club environment. The role emphasizes teamwork and professionalism in a fitness-focused setting.