Guest Experience Pro — Front Desk, Tours & Sign-Ups

Planet Fitness; Tampa (FL); Presencial; USD 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Descripción de la vacante

Planet Fitness in Tampa, FL seeks a Member Services Representative to deliver exceptional customer service to members, guests, and prospective members. You will manage front desk tasks including sign-ups, tours, and account updates, while ensuring a welcoming and clean club environment.

Ideal candidates have a customer service background, basic computer skills, and a passion for fitness. A positive attitude and reliability are essential for success in this role.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health is desirable.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Excellent customer service and communication skills.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and escalate when needed.
• Maintain neatness and cleanliness of the club.

Conocimientos

Customer service

Communication

Problem solving

Listening

Diplomacy

Positive attitude

Punctuality

Educación

High School diploma or GED

Descripción del empleo

Planet Fitness in Tampa, FL seeks a Member Services Representative to deliver exceptional customer service to members, guests, and prospective members. You will manage front desk tasks including sign-ups, tours, and account updates, while ensuring a welcoming and clean club environment.

Ideal candidates have a customer service background, basic computer skills, and a passion for fitness. A positive attitude and reliability are essential for success in this role.