Front Desk & Member Experience Specialist

Planet Fitness; Clearwater (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness in Clearwater, FL, seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role includes greeting guests, processing sign-ups, guiding tours, updating member accounts, and maintaining a clean club environment, with opportunities for advancement in a fitness-focused workplace.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones and assist callers with questions.
• Check members into the system; new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner; escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Punctuality & reliability

Excellent communication

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness in Clearwater, FL, seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role includes greeting guests, processing sign-ups, guiding tours, updating member accounts, and maintaining a clean club environment, with opportunities for advancement in a fitness-focused workplace.