Member Experience Specialist - Front Desk & Tours

Talentify; Ocala (FL); On-site; USD 17,000 - 23,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members, guests and prospective members, assist with check-ins and sign-ups, and provide tours of the club.

You will respond to member inquiries with a helpful attitude, update accounts as needed, and help maintain a clean, welcoming environment throughout each shift.

Qualifications

• Customer service experience preferred.
• Strong communication and active listening skills.
• Positive attitude with a professional demeanor.

Responsibilities

• Greet members, guests and prospective members at the front desk with a friendly, professional demeanor.
• Handle front desk duties: answer phones, check members in, sign up new members, and give tours.
• Assist with member account updates and respond to questions promptly.
• Escalate concerns to the Assistant Manager or Manager when needed.
• Help maintain club cleanliness and organization throughout shift.

Skills

Customer service

Communication

Empathy

Punctuality

Education

High School Diploma or GED

Job description

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members, guests and prospective members, assist with check-ins and sign-ups, and provide tours of the club.

You will respond to member inquiries with a helpful attitude, update accounts as needed, and help maintain a clean, welcoming environment throughout each shift.