Member Experience Specialist (Front Desk & Tours)

Planet Fitness; Port Reading (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering top-tier customer service to members, prospective members and guests.

The role involves greeting visitors, handling front desk activities, recording sign-ins, giving tours, updating member accounts and escalating issues to management when needed. A friendly, energetic attitude and reliability are essential.

Qualifications

• High School diploma or GED required.
• Experience in customer service is preferred.
• Friendly, upbeat attitude and strong communication skills expected.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and escalate to management when needed.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Communication skills

Physical stamina

Phone etiquette

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering top-tier customer service to members, prospective members and guests.

The role involves greeting visitors, handling front desk activities, recording sign-ins, giving tours, updating member accounts and escalating issues to management when needed. A friendly, energetic attitude and reliability are essential.