Member Experience Specialist - Front Desk & Tours

Midwest Fitness Partners; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness seeks a friendly Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk.

You will greet, check in, sign up new members, take tours, assist with account updates, answer questions, and help keep the club neat and welcoming. A can-do attitude, reliability, and strong communication are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Punctuality and reliability are essential.
• Demonstrate diplomacy and strong listening skills.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Respond to member questions and concerns and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Empathy

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Planet Fitness seeks a friendly Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk.

You will greet, check in, sign up new members, take tours, assist with account updates, answer questions, and help keep the club neat and welcoming. A can-do attitude, reliability, and strong communication are essential.