Member Services Specialist — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Lakewood (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental insurance

Vision insurance

Critical illness

Short-term disability

Accident insurance

Voluntary life

Pet insurance

HSA

Dollars for Scholars

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members, drive new member sales, and deliver an exceptional club experience. You will assist with check-ins, tours, and account updates while promoting a friendly, clean, and safe environment.

You will engage with members, answer questions, and support club operations under supervision. This role offers flexible status: Full Time, Part Time, Non-Supervisor, Non-Exempt, with opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great customer experience.
• Handle front desk tasks including answering phone calls and assisting questions.
• Take information calls and tours for prospects.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member information.
• Facilitate member services questions and forward to Club Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Honesty and good work ethic

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members, drive new member sales, and deliver an exceptional club experience. You will assist with check-ins, tours, and account updates while promoting a friendly, clean, and safe environment.

You will engage with members, answer questions, and support club operations under supervision. This role offers flexible status: Full Time, Part Time, Non-Supervisor, Non-Exempt, with opportunities for advancement.