Member Experience Specialist — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Bismarck (ND); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through excellent customer service. You will greet members, handle front desk tasks, and support inquiries to ensure a welcoming club environment.

The role reports to the Club Manager and offers a flexible schedule with opportunities for growth within the club network.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer phone calls and handle information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through excellent customer service. You will greet members, handle front desk tasks, and support inquiries to ensure a welcoming club environment.

The role reports to the Club Manager and offers a flexible schedule with opportunities for growth within the club network.