Member Services & Front Desk Specialist – Flexible Schedule

Planet Fitness; Coachella (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Employee discounts

Flexible schedule

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with front desk tasks, and drive a positive member experience. You will support new member sales, sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

The role emphasizes exceptional customer service, effective communication, and teamwork to ensure member satisfaction and a smooth operation during busy hours.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a positive customer experience.
• Handle front desk tasks: answer calls, provide information, and conduct tours; assist with sign-ups, check-ins, cancellations and account updates.
• Facilitate member services questions and route to the Club Manager or supervisor as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Honesty & work ethic

Strong customer service

Basic computer proficiency

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with front desk tasks, and drive a positive member experience. You will support new member sales, sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

The role emphasizes exceptional customer service, effective communication, and teamwork to ensure member satisfaction and a smooth operation during busy hours.