Member Services Specialist - Front Desk & Member Experience

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO & Health Insurance

Job summary

Planet Fitness - Excel Fitness in Texas is seeking a friendly front desk associate to welcome members, sign new memberships, and support a clean, positive gym experience. You will check members in, conduct tours, and help with account updates in a fast-paced club.

We value punctuality, reliability, and a professional demeanor. The role includes daily interactions with members and staff, light cleaning, and contributing to a welcoming environment; benefits include PTO, health insurance, and a

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Reliability

Communication

Education

High School diploma/GED

Job description

Planet Fitness - Excel Fitness in Texas is seeking a friendly front desk associate to welcome members, sign new memberships, and support a clean, positive gym experience. You will check members in, conduct tours, and help with account updates in a fast-paced club.

We value punctuality, reliability, and a professional demeanor. The role includes daily interactions with members and staff, light cleaning, and contributing to a welcoming environment; benefits include PTO, health insurance, and a