Front Desk Member Experience Specialist

Planet Fitness, Inc.; Waco (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP counseling

PTO

Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, is hiring for a front desk role to create a positive member experience through exceptional service and a clean facility.

As a team player, you will check members in, give tours, assist with sign-ups, update accounts, and escalate issues as needed. We value punctuality, reliability, and a positive attitude in a fast-paced gym environment.

Qualifications

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Exceptional customer service skills and professional demeanor.
• Punctual and reliable with strong communication.
• Diplomacy in interactions with members and staff.

Responsibilities

• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Update member accounts as needed.
• Respond to member questions promptly and professionally.
• Detailed cleaning and upkeep of all club areas.

Skills

Customer service

Team player

Punctuality

Communication

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs, is hiring for a front desk role to create a positive member experience through exceptional service and a clean facility.

As a team player, you will check members in, give tours, assist with sign-ups, update accounts, and escalate issues as needed. We value punctuality, reliability, and a positive attitude in a fast-paced gym environment.