Front Desk & Member Experience Specialist

Planet Fitness, Inc.; Leander (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO & Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for front desk team members to deliver a high level of customer service and maintain clean, welcoming clubs. You will assist with member sign-ups, account updates, and daily club operations.

Join our growing team and grow your career from entry-level staff to leadership roles, with benefits that support work-life balance and member satisfaction.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give tours to prospective members and assist with sign-up.
• Update member accounts as needed.
• Respond to questions and escalate to management when needed.
• Perform detailed cleaning of all facility areas.
• Close shift for the day and handle a bank deposit.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Teamwork

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for front desk team members to deliver a high level of customer service and maintain clean, welcoming clubs. You will assist with member sign-ups, account updates, and daily club operations.

Join our growing team and grow your career from entry-level staff to leadership roles, with benefits that support work-life balance and member satisfaction.