Member Experience Specialist

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO

Parental Leave

Health Insurance

Job summary

Planet Fitness - Excel Fitness is seeking a front desk team member in Texas to welcome members, process sign-ups, tours, and account updates while upholding cleanliness and safety standards.

We value exceptional customer service, reliability, and a positive attitude. Requirements include a high school diploma and being at least 18. Eligible benefits include PTO, health insurance, and more through a franchise-friendly program.

Qualifications

• Exceptional customer service skills and a positive attitude.
• Reliability and punctuality are essential.
• Strong communication and diplomacy in interactions.
• Experience in customer service is preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to questions and concerns promptly; escalate when needed.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Communication

Teamwork

Positive attitude

Education

High School diploma or GED

Job description

Planet Fitness - Excel Fitness is seeking a front desk team member in Texas to welcome members, process sign-ups, tours, and account updates while upholding cleanliness and safety standards.

We value exceptional customer service, reliability, and a positive attitude. Requirements include a high school diploma and being at least 18. Eligible benefits include PTO, health insurance, and more through a franchise-friendly program.