Member Services Associate — Front Desk & Member Experience

Planet Fitness, Inc.; Stratford (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

MyFlexPay

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EAP Counseling

PTO & Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring for front desk team players who will create a positive member experience through exceptional customer service and spotless facilities.

Responsibilities include checking members in, giving tours, assisting with sign-ups, updating accounts, responding to inquiries, and maintaining cleanliness while upholding safety protocols.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring for front desk team players who will create a positive member experience through exceptional customer service and spotless facilities.

Responsibilities include checking members in, giving tours, assisting with sign-ups, updating accounts, responding to inquiries, and maintaining cleanliness while upholding safety protocols.