Front Desk Member Experience Specialist

Planet Fitness, Inc.; Fort Worth (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO

Parental Leave

Health Insurance

Job summary

Planet Fitness, Inc. is seeking energetic Team Players to join our front desk crew in Texas. You will check members in, tour prospective members, assist with sign-up, update member accounts, and maintain a clean, welcoming club.

We value punctuality, a positive attitude, and exceptional service. The role offers growth as clubs expand, with benefits including PTO, health insurance, and an Employee Assistance Program.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Professionalism

Education

High School diploma/GED

Job description

Planet Fitness, Inc. is seeking energetic Team Players to join our front desk crew in Texas. You will check members in, tour prospective members, assist with sign-up, update member accounts, and maintain a clean, welcoming club.

We value punctuality, a positive attitude, and exceptional service. The role offers growth as clubs expand, with benefits including PTO, health insurance, and an Employee Assistance Program.