Front Desk & Member Experience Specialist

Planet Fitness, Inc.; Siloam Springs (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Dental insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring at the front desk to deliver a positive member experience with friendly service and a clean facility.

Team Members are trained to check members in, give tours to prospective members, handle sign-ups, update accounts, and respond to questions. The role emphasizes reliability, punctuality, and safety protocols.

Qualifications

• Customer service background preferred.
• Punctuality and reliability required.
• Demonstrate diplomacy in all interactions with members and coworkers.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours for prospective members and assist with sign-up processes.
• Facilitate necessary updates to members' accounts.
• Respond to member questions professionally and escalate as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Punctuality

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring at the front desk to deliver a positive member experience with friendly service and a clean facility.

Team Members are trained to check members in, give tours to prospective members, handle sign-ups, update accounts, and respond to questions. The role emphasizes reliability, punctuality, and safety protocols.