Member Services Specialist – Entry Level

State Employees' Credit Union; Smithfield (NC); Hybrid; USD 29,000 - 36,000; Full time

Job summary

State Employees' Credit Union is hiring an Associate Member Services Representative in Smithfield, NC. The role provides foundational knowledge of branch operations, handling member inquiries by phone and in person, and processing transactions with accuracy.

You will participate in training, learn CXone, and progressively take on basic account openings under supervision to deliver friendly, efficient service.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Aptitude for meeting people and building member trust.
• Must complete Core Module Program within 12 months of hire.

Responsibilities

• Greet and assist members in person, by phone, and online.
• Process transactions and balance a cash drawer.
• Learn CXone and assist MSS as requested.
• Open basic accounts under supervision.
• Maintain daily/monthly records and reports.

Skills

Verbal communication

Written communication

Problem solving

People skills

Cash handling

Education

High school diploma or GED

CCUE Certification

Associate degree via NC-CTP

Tools

CXone

Job description

State Employees' Credit Union is hiring an Associate Member Services Representative in Smithfield, NC. The role provides foundational knowledge of branch operations, handling member inquiries by phone and in person, and processing transactions with accuracy.

You will participate in training, learn CXone, and progressively take on basic account openings under supervision to deliver friendly, efficient service.