Entry-Level Member Services Associate

State Employees' Credit Union; Monroe (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative to join our Monroe, NC branch. This entry-level role focuses on delivering exceptional member service, handling routine branch duties, answering inquiries in person, by phone, and online, and supporting cash handling and account maintenance tasks.

You will complete new-employee training and build foundational knowledge of branch operations, with opportunities for growth into more advanced roles while upholding

Qualifications

• Must have high school diploma or GED equivalent.
• Good communication skills, both verbal and written.
• Ability to handle routine branch tasks with accuracy.

Responsibilities

• Greet and assist members in a courteous, professional manner via in-person, phone, and digital channels.
• Process transactions and balance a cash drawer according to standards.
• Support account origination and maintenance and maintain confidentiality.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma or GED

Bachelor’s degree / NC-CTP preferred

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative to join our Monroe, NC branch. This entry-level role focuses on delivering exceptional member service, handling routine branch duties, answering inquiries in person, by phone, and online, and supporting cash handling and account maintenance tasks.

You will complete new-employee training and build foundational knowledge of branch operations, with opportunities for growth into more advanced roles while upholding