Entry-Level Member Services Associate — Grow in Banking

State Employees' Credit Union; Whiteville (NC); Hybrid; USD 32,000 - 38,000; Full time

Job summary

State Employees' Credit Union in North Carolina seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service in person and by phone. You will process transactions, balance cash drawers, and assist with basic accounts under supervision while learning CXone.

Regular attendance and ongoing training are required as you grow with SECU, with collaboration across departments to support member needs and service excellence.

Qualifications

• High school diploma or GED required.
• Preferred bachelor’s degree or CCUE certification or AA/AS via NC-CTP.
• Strong verbal and written communication skills.
• Aptitude for meeting people and building trust.

Responsibilities

• Provide exemplary member service by answering inquiries in person and by phone.
• Process transactions and balance cash drawer.
• Assist with opening basic accounts under supervision.
• Learn CXone and assist MSS as requested.
• Maintain daily and monthly records for various reports.
• Balance vault, ATMs, and related cash handling tasks.

Skills

Communication skills

Problem solving

People skills

Education

High school diploma or GED

Bachelor’s degree or CCUE certification or AA/AS via NC-CTP

Tools

CXone

Job description

State Employees' Credit Union in North Carolina seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service in person and by phone. You will process transactions, balance cash drawers, and assist with basic accounts under supervision while learning CXone.

Regular attendance and ongoing training are required as you grow with SECU, with collaboration across departments to support member needs and service excellence.