Entry-Level Member Services Associate: Banking & Member Impact

SECU; Belmont (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

State Employees' Credit Union is hiring an Associate Member Services Representative in Belmont, NC. This entry-level role provides foundational knowledge of branch operations and focuses on exemplary member service across in-person, phone, and digital channels.

Responsibilities include cash handling, account origination and maintenance, and learning financial products with supervision. Regular training and advancement opportunities are available within SECU’s branch network.

Qualifikationen

• Entry-level MSR role requiring good member service and communication skills.
• Must complete Core Module Program within 12 months of hire.
• HS diploma or GED required; bachelor’s or CCUE preferred.

Aufgaben

• Respond to member inquiries by phone and in person across service channels.
• Balance cash drawer and process cash transactions accurately.
• Assist with wire transfers and currency exchange activities.
• Maintain confidentiality of member information and adhere to policies.
• Collaborate with other departments to fulfill member requests.

Kenntnisse

People skills

Communication skills

Problem solving

Core values alignment

Ausbildung

HS diploma or GED

Bachelor's or CCUE or AA/AS via NC-CTP

Tools

CXone

MIP procedures

Jobbeschreibung

State Employees' Credit Union is hiring an Associate Member Services Representative in Belmont, NC. This entry-level role provides foundational knowledge of branch operations and focuses on exemplary member service across in-person, phone, and digital channels.

Responsibilities include cash handling, account origination and maintenance, and learning financial products with supervision. Regular training and advancement opportunities are available within SECU’s branch network.