Member Services Associate — Entry Level

State Employees' Credit Union; Waynesville (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

State Employees' Credit Union in North Carolina is hiring an Associate Member Services Representative to support daily branch operations. This entry‑level role focuses on delivering exemplary member service by answering inquiries in person and by phone, processing transactions, and maintaining records.

You will learn CXone and basic account openings under supervision, with emphasis on confidentiality, accuracy, and polite communication.

Qualifikationen

• High school diploma or GED required; college degrees preferred.
• Strong verbal and written communication skills.
• Aptitude for meeting people and building member trust.

Aufgaben

• Comply with all Credit Union policies and regulatory requirements.
• Provide exemplary member service by answering inquiries in person and by phone.
• Process transactions accurately and balance cash drawer.
• Assist with opening basic accounts under supervision and follow MIP procedures.
• Maintain daily and monthly records for branch operations.

Kenntnisse

Communication skills

Problem-solving

Interpersonal skills

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

CCUE Certification preferred

AA/AS via NC-CTP preferred

Tools

CXone

Jobbeschreibung

State Employees' Credit Union in North Carolina is hiring an Associate Member Services Representative to support daily branch operations. This entry‑level role focuses on delivering exemplary member service by answering inquiries in person and by phone, processing transactions, and maintaining records.

You will learn CXone and basic account openings under supervision, with emphasis on confidentiality, accuracy, and polite communication.