Member Services Specialist — Elevate the Judgement-Free Zone

Core Development and Management-Planet Fitness; Waltham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/ Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%  •

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee perks and discounts

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver a high-quality, judgment-free member experience. You will greet guests, assist with inquiries, process memberships, and drive retail and service goals while maintaining club standards.

Join a team that emphasizes core values, safety, and a welcoming environment. Training is provided, with opportunities for both full-time and part-time shifts and a supportive workplace culture.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and upscale to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Skills

Customer service

Communication

Sales

Teamwork

Problem solving

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver a high-quality, judgment-free member experience. You will greet guests, assist with inquiries, process memberships, and drive retail and service goals while maintaining club standards.

Join a team that emphasizes core values, safety, and a welcoming environment. Training is provided, with opportunities for both full-time and part-time shifts and a supportive workplace culture.