Member Services Specialist — Elevate the Judgement-Free Gym

Planet Fitness; Clovis (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Equal opportunity employer

Job summary

Flynn Group is seeking a Member Services Representative to deliver superior customer service to Planet Fitness members and guests in a high-energy environment. You will greet, assist, and inform visitors, while processing memberships and maintaining a clean, welcoming front area.

Essential duties include phone support, tours for prospective members, and timely responses to inquiries, with an emphasis on reliability, teamwork, and a proactive problem-solving mindset.

Qualifications

• Experience in customer service preferred.
• Basic computer proficiency and attention to detail.
• Reliable and punctual with good time management.
• Clear communication and teamwork abilities.
• Willingness to learn and adapt in a fast-paced setting.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospects.
• Communicate updates and events to members.
• Process beverage or merchandise purchases on POS.
• Assist with new and existing memberships in POS системе.
• Maintain front desk and lobby cleanliness and organization.
• Assist with facility upkeep and safety procedures.

Skills

Customer service

Computer skills

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Following instructions

Job description

Flynn Group is seeking a Member Services Representative to deliver superior customer service to Planet Fitness members and guests in a high-energy environment. You will greet, assist, and inform visitors, while processing memberships and maintaining a clean, welcoming front area.

Essential duties include phone support, tours for prospective members, and timely responses to inquiries, with an emphasis on reliability, teamwork, and a proactive problem-solving mindset.