Member Services & Sales Associate

Planet Fitness; Sammamish (WA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with Company Match

Life Insurance

FSA / Dependent Care

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver a superior customer experience for members, guests, and prospective members in our Judgement Free Zone. You will greet people, assist with sign-ups, answer questions, and promote a welcoming environment.

You will help maintain cleanliness and safety, handle membership tasks, and work toward sales targets while providing ongoing support to the Club team and members.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members and guests; assist with questions at check-in.
• Promote the Judgement Free Zone by helping members on the club floor.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones and assist callers.
• Perform membership sign-ups, updates, cancellations, and transfers.
• Achieve or exceed individual sales goals.
• Conduct member calls and tours to assess membership needs.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize equipment and facilities.
• Ensure restrooms are clean and stocked.
• Perform safety walks and address issues and maintenance concerns.
• Communicate openly, build strong relationships, and champion CORE values.

Skills

Positive attitude

Excellent customer service

Strong communication

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver a superior customer experience for members, guests, and prospective members in our Judgement Free Zone. You will greet people, assist with sign-ups, answer questions, and promote a welcoming environment.

You will help maintain cleanliness and safety, handle membership tasks, and work toward sales targets while providing ongoing support to the Club team and members.