Member Services & Experience Specialist

Planet Fitness; Auburn (WA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan - 3%

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior, friendly guest experience in our Judgement Free Zone. You will greet members, assist with sign-ups, answer inquiries, resolve concerns, and help drive memberships and retail sales while maintaining clean, welcoming club spaces.

The role offers flexible scheduling with both full-time and part-time opportunities, and includes benefits such as insurance options and membership perks.

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment

Job description

Planet Fitness is seeking a Member Services Representative to deliver a superior, friendly guest experience in our Judgement Free Zone. You will greet members, assist with sign-ups, answer inquiries, resolve concerns, and help drive memberships and retail sales while maintaining clean, welcoming club spaces.

The role offers flexible scheduling with both full-time and part-time opportunities, and includes benefits such as insurance options and membership perks.