Member Experience Specialist - Judgement Free Gym

Planet Fitness; Homestead (FL); On-site; USD 27,000 - 35,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior level of customer service to members, guests, and prospective members in a friendly, judgement-free environment. You will greet, assist, and guide visitors, handle inquiries, and support membership processes at the front desk.

The role emphasizes attentiveness, reliability, and strong communication within a busy fitness club setting to ensure an exceptional member experience.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns professionally.
• Process beverage or merchandise purchases on the POS system.
• Assist with new memberships and membership questions.
• Maintain front desk area and lobby in clean, orderly condition.
• Support team by adapting to new policies and completing trainings.

Skills

Customer service

Computer skills

Punctuality

Communication

Teamwork

Willingness to learn

Problem solving

Independence

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to deliver a superior level of customer service to members, guests, and prospective members in a friendly, judgement-free environment. You will greet, assist, and guide visitors, handle inquiries, and support membership processes at the front desk.

The role emphasizes attentiveness, reliability, and strong communication within a busy fitness club setting to ensure an exceptional member experience.