Member Services Specialist: DMV, Travel & Notary

Auto Club Of Southern Calif; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(K) match

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Morgantown, WV is seeking a Branch Specialist who greets members by phone and in person, determines service needs, and directs to the right area. In states with DMV services, you’ll process transactions and resolve routine problems while upholding Club Quality Assurance Standards.

You’ll handle registrations, issue TripTiks, assist with hotel and car reservations, promote memberships, process payments, notary services, and cash handling.

Qualifications

• High School GED required.
• 1–3 years Branch Specialist 1 and/or 2 or related experience required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks daily.
• Prior experience using State DMV licensing system.
• Notary license obtained and maintained as required; Notary Public per NNA within 1 year preferred.

Responsibilities

• In States offering DMV license services, provides registration services to members and follows DMV regulations.
• Prepares TripTiks, provides maps, tour books and other travel materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships and upgrades.
• Processes membership and insurance payments and handles renewals.
• Issues passport photos and IDPs; conducts Travel Money transactions.
• Balances cash drawer and prepares daily deposits.
• Provides notary services as per Club procedures.
• Identifies cross-sell opportunities based on members' needs.

Skills

Notary license

DMV licensing

Data entry

Multi-tasking

Computer basics

Office equipment

Education

High School GED

Job description

Auto Club Enterprises in Morgantown, WV is seeking a Branch Specialist who greets members by phone and in person, determines service needs, and directs to the right area. In states with DMV services, you’ll process transactions and resolve routine problems while upholding Club Quality Assurance Standards.

You’ll handle registrations, issue TripTiks, assist with hotel and car reservations, promote memberships, process payments, notary services, and cash handling.