Member Services & DMV Concierge

AAA; Morgantown (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist in Morgantown, WV to greet members, determine service needs, and direct them to the appropriate service area. In areas with DMV services, the role handles transactions and resolves routine issues while delivering top-tier customer service.

Responsibilities include DMV registrations where offered, travel planning with TripTiks and maps, reservations, sales and renewals of memberships and insurance, cash handling, passport photos, and notary

Qualifications

• Basic computer literacy and data input skills are required.
• Ability to operate basic office equipment.
• Prior DMV licensing system experience preferred.
• Notary license obtained when required; Notary Public certification preferred within 1 year.

Responsibilities

• Provide DMV registration services where offered; maintain knowledge of DMV regulations.
• Prepare TripTiks, maps, and travel materials.
• Assist members with hotel and/or car reservations.
• Promote and sell AAA memberships.
• Process membership and insurance payments; handle renewals.
• Issue passport photos/IDPs and Travel Money transactions.
• Balance cash drawer and prepare deposits.
• Provide notary services as needed.
• Identify cross-sell opportunities.

Skills

Data entry

Basic computer literacy

Office equipment operation

Education

High School GED

Job description

Auto Club Enterprises is seeking a Branch Specialist in Morgantown, WV to greet members, determine service needs, and direct them to the appropriate service area. In areas with DMV services, the role handles transactions and resolves routine issues while delivering top-tier customer service.

Responsibilities include DMV registrations where offered, travel planning with TripTiks and maps, reservations, sales and renewals of memberships and insurance, cash handling, passport photos, and notary