Member Services Concierge & DMV Specialist

AAA Auto Club Enterprises; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts (membership, travel

Job summary

AAA Auto Club Enterprises in Wheeling, WV is seeking a Branch Specialist to greet members, provide DMV registration services where offered, and guide them to the appropriate areas. You will also handle travel-related transactions, memberships, and notary duties.

The role emphasizes high-quality customer service, ability to multitask, and familiarity with DMV procedures. Occasional travel and notary requirements may apply as per state regulations.

Qualifications

• GED or equivalent credential.
• 1–3 years in a related branch or customer service role.
• Basic computer literacy and data input skills.
• Ability to operate office equipment and perform basic accounting duties.
• Ability to multitask and work quickly.
• Experience with State DMV licensing system preferred.
• Notary license required within 1 year if not already held.
• Notary Public certification within 1 year preferred.

Responsibilities

• Provide DMV registration services where offered; follow DMV/state procedures.
• Prepare TripTiks, maps, and travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships.
• Process membership and insurance payments; handle renewals and upgrades.
• Issue passport photos and IDPs; process Travel Money transactions.
• Balance cash drawer; prepare daily deposits.
• Perform notary services per National Notary Association guidelines.
• Identify cross-sell opportunities based on member needs.

Skills

Customer service

Multi-tasking

Data entry

Education

High School GED

Notary license within 1 year

Job description

AAA Auto Club Enterprises in Wheeling, WV is seeking a Branch Specialist to greet members, provide DMV registration services where offered, and guide them to the appropriate areas. You will also handle travel-related transactions, memberships, and notary duties.

The role emphasizes high-quality customer service, ability to multitask, and familiarity with DMV procedures. Occasional travel and notary requirements may apply as per state regulations.