Member Services Concierge: DMV, Notary & Travel Expert

AAA Auto Club Enterprises; Pittsburgh (Allegheny County); Vor Ort; USD 22.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health coverage for medical, dental, V

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

AAA Auto Club Enterprises is seeking a Branch Specialist to greet members by phone and in person, determine service needs, provide or direct services, and uphold the club’s Quality Assurance Standards.

The role includes DMV and notary tasks where allowed, assembling TripTiks and travel literature, assisting with hotel/car reservations, selling memberships, processing payments, and supporting daily branch operations with a focus on exceptional customer service.

Qualifikationen

• High School GED required.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency with DMV licensing system.
• Must obtain and maintain notary license as required.
• Notary Public certification within 1 year preferred.

Aufgaben

• Greet members and determine service needs; provide or direct services.
• Prepare TripTiks, maps, and travel-related materials.
• Assist with hotel and car reservations.
• Promote and sell AAA memberships.
• Process membership and insurance payments; upgrade when applicable.
• Issue passport photos and IDP’s and Travel Money transactions.
• Balance cash drawer and prepare deposits; assist with reports.
• Perform notary services per Notary Association and Club procedures.
• Identify cross-sell opportunities based on member needs.
• Mentor junior staff and assist with scheduling.

Kenntnisse

Customer service

Data entry

Coaching

Notary knowledge

Ausbildung

High School GED

Tools

MS Office

DMV licensing system

Jobbeschreibung

AAA Auto Club Enterprises is seeking a Branch Specialist to greet members by phone and in person, determine service needs, provide or direct services, and uphold the club’s Quality Assurance Standards.

The role includes DMV and notary tasks where allowed, assembling TripTiks and travel literature, assisting with hotel/car reservations, selling memberships, processing payments, and supporting daily branch operations with a focus on exceptional customer service.