Member Services & DMV Specialist

Talentify; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage for medical, dental, v

Job summary

Auto Club Enterprises in Louisville, KY is seeking a Branch Specialist to greet members by phone and in person, determine service needs, and provide DMV registration services where applicable while upholding the Club’s quality standards.

You will assist with memberships, payments, travel-related services, notary duties, passport photos, and travel money products. A High School GED and DMV system experience are preferred; notary license within 1 year may be needed.

Qualifications

• High School GED required.
• 1-3 years Branch Specialist 1 and/or 2 or related experience required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments daily.

Responsibilities

• Greet members by phone and in person and determine service needs.
• Provide DMV registration services where applicable and follow DMV regulations.
• Process memberships, payments and renewals; upsell higher-value memberships.
• Promote and sell AAA memberships.
• Issue passport photos and IDP’s; handle Travel Money product transactions.
• Balance cash drawer and prepare daily deposits.
• Provide notary services as per National Notary Association guidelines.
• Identify cross-sell opportunities based on members’ product needs.

Skills

Customer service

Multitasking

Data entry

Basic computer literacy

Office equipment operation

Notary license

Education

High School GED

Tools

State DMV licensing system

Job description

Auto Club Enterprises in Louisville, KY is seeking a Branch Specialist to greet members by phone and in person, determine service needs, and provide DMV registration services where applicable while upholding the Club’s quality standards.

You will assist with memberships, payments, travel-related services, notary duties, passport photos, and travel money products. A High School GED and DMV system experience are preferred; notary license within 1 year may be needed.