Member Services Specialist — DMV, Travel & Notary

AAA Auto Club Enterprises; Mentor (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Paid time off

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Member Services Associate to greet members by phone and in person, determine service needs, and route inquiries to the correct area. In locations with DMV services, you will process registrations and related transactions while upholding the Club's standards of service.

You will also assist with travel bookings, memberships, insurance payments, passport photos, and Travel Money transactions, while balancing cash and supporting notary services as needed.

Qualifications

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license
• Notary Public - National Notary Association within 1 Year Preferred

Responsibilities

• Greet members by phone and in person; determine nature of service required
• Provide DMV license services where offered, process transactions and resolve routine problems
• Prepare TripTiks, maps, and travel-related materials
• Assist members with hotel and car reservations
• Promote and sell AAA memberships and process payments
• Handle insurance payments and renewals
• Issue passport photos and IDP’s; process Travel Money transactions
• Balance cash drawer and prepare daily deposits
• Perform notary services as required; identify cross-sell opportunities

Job description

AAA Auto Club Enterprises seeks a Member Services Associate to greet members by phone and in person, determine service needs, and route inquiries to the correct area. In locations with DMV services, you will process registrations and related transactions while upholding the Club's standards of service.

You will also assist with travel bookings, memberships, insurance payments, passport photos, and Travel Money transactions, while balancing cash and supporting notary services as needed.