Member Services & DMV Specialist

Talentify; Butler (Butler County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401K with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Branch Specialist to greet members by phone and in person, determine service needs, and provide or direct as required. In DMV locations, you will process transactions and resolve routine issues following State DMV and Club procedures.

The role includes assisting with travel materials, hotel and car reservations, and promoting AAA memberships and related products. You will handle payments, notary services, and cross-sell opportunities to meet member needs.

Qualifications

• High School GED required.
• 1-3 years Branch Specialist 1 and/or 2 experience or related.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks daily.

Responsibilities

• Greet members and assess service needs; direct to appropriate area.
• Process DMV transactions and maintain knowledge of DMV rules and Club procedures.
• Assist with travel materials, maps, and travel-related resources.
• Promote and sell AAA memberships and related products.
• Handle payments, renewals, and notary services; identify cross-sell opportunities.

Skills

Cash handling

Multi-tasking

Customer service

Data input

Education

High School GED

Notary license within 1 year preferred

Tools

State DMV licensing system

Job description

AAA Auto Club Enterprises seeks a Branch Specialist to greet members by phone and in person, determine service needs, and provide or direct as required. In DMV locations, you will process transactions and resolve routine issues following State DMV and Club procedures.

The role includes assisting with travel materials, hotel and car reservations, and promoting AAA memberships and related products. You will handle payments, notary services, and cross-sell opportunities to meet member needs.