Member Experience Specialist: DMV, Notary & Travel Services

AAA Auto Club Enterprises; Royersford (Montgomery County); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts (membership, travel

Résumé du poste

AAA Auto Club Enterprises is seeking a Branch Specialist to greet members by phone and in person, determine service needs, and route to the correct area. The role may include notary and DMV license transactions, membership sales, and cashier duties.

You will support daily administrative functions and uphold Quality Assurance standards. Responsibilities include handling registrations, issuing TripTiks, assisting with travel reservations, processing payments, and mentoring junior staff.

Qualifications

• GED required and ability to handle multiple tasks daily.
• Experience coaching and mentoring junior staff preferred.
• Solid computer literacy and data input skills.
• Proficiency with state DMV licensing processes.
• Notary license obtained or able to obtain within 1 year.

Responsabilités

• In DMV states, provide registration services and know DMV regs.
• Prepare TripTiks, maps, and travel materials for members.
• Assist with hotel and car reservations for members.
• Promote and sell AAA memberships and process payments.
• Handle membership upgrades and renewal features.
• Process insurance payments and renewals.
• Issue passport photos and IDP's; handle Travel Money transactions.
• Balance cash drawer and assist with reports; mentor staff.

Connaissances

Customer service

Notary knowledge

DMV licensing

Coaching & mentoring

Data entry

Formation

High School GED

Outils

DMV licensing system

Description du poste

AAA Auto Club Enterprises is seeking a Branch Specialist to greet members by phone and in person, determine service needs, and route to the correct area. The role may include notary and DMV license transactions, membership sales, and cashier duties.

You will support daily administrative functions and uphold Quality Assurance standards. Responsibilities include handling registrations, issuing TripTiks, assisting with travel reservations, processing payments, and mentoring junior staff.