Member Services Leader - Community Banking & Guidance

State Employees' Credit Union; Leland (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

State Employees' Credit Union in Leland is looking for a Member Services Representative to assist members with accounts, cash handling, and service requests across in-person, phone, and digital channels.

The role requires strong communication, a high school diploma or GED, and prior SECU experience preferred; the position emphasizes accuracy, confidentiality, and adherence to branch procedures.

Qualifications

• High school diploma or GED required; excellent communication skills.
• Minimum 2 years of SECU or related experience preferred.
• Balance records with no recent gross balancing violations.

Responsibilities

• Open and maintain member accounts per procedures.
• Balance cash drawer and process transactions.
• Assist members via in-person, phone, and digital channels.
• Support notary services and safe deposit box processing.

Skills

Account maintenance

Cash handling

Customer service

Education

High school diploma or GED

Job description

State Employees' Credit Union in Leland is looking for a Member Services Representative to assist members with accounts, cash handling, and service requests across in-person, phone, and digital channels.

The role requires strong communication, a high school diploma or GED, and prior SECU experience preferred; the position emphasizes accuracy, confidentiality, and adherence to branch procedures.