Member Services Specialist — Branch Operations

SECU; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

SECU is hiring at its Nashville branch to provide exemplary member service across all delivery channels. The role includes opening accounts, processing changes, educating members on services, and handling transactions with accuracy.

We value patience, professionalism, and good communication, with an emphasis on teamwork, confidentiality, and reliable attendance. Training in additional branch areas may follow as needed.

Qualifications

• High level of self-control and maturity; strong math and organizational skills.
• Excellent communication and confidentiality when helping members.
• Ability to learn and apply new processes in a fast-paced branch setting.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations as needed
• Other duties as assigned.

Skills

Customer service

Cash handling

Account opening

Communication skills

Tools

Margo system

Job description

SECU is hiring at its Nashville branch to provide exemplary member service across all delivery channels. The role includes opening accounts, processing changes, educating members on services, and handling transactions with accuracy.

We value patience, professionalism, and good communication, with an emphasis on teamwork, confidentiality, and reliable attendance. Training in additional branch areas may follow as needed.