Branch Member Services Specialist

SECU; Garner (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

SECU is seeking a motivated team member to provide exemplary member service across delivery channels, handling cash box management, account opening, and general inquiries. You will balance cash, assist with drive-thru operations, and maintain accurate records in a fast-paced credit union environment.

The role emphasizes professional communication, confidentiality, and ongoing training to support branch operations and member satisfaction.

Qualifications

• Strong customer service mindset with focus on member needs.
• Clear communication and professional demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet members and respond to needs or direct to appropriate person.
• Educate members on services and make recommendations.
• Process transactions and balance cash drawer accurately.
• Balance vault, ATM, coin sorter, and related cash handling tasks.
• Operate drive-thru window as needed and assist with reports.

Skills

Customer service

Attention to detail

Communication skills

English fluency

Team player

Computer skills

Job description

SECU is seeking a motivated team member to provide exemplary member service across delivery channels, handling cash box management, account opening, and general inquiries. You will balance cash, assist with drive-thru operations, and maintain accurate records in a fast-paced credit union environment.

The role emphasizes professional communication, confidentiality, and ongoing training to support branch operations and member satisfaction.