Member Services Specialist - Branch Operations

State Employees' Credit Union; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Gastonia seeks a detail-oriented member service representative to greet members, open accounts, and handle daily transactions. You will educate members on SECU services, process changes, and balance cash drawers, vaults, and ATMs.

This role emphasizes teamwork, strong math and computer skills, and a professional, courteous demeanor. You will operate the drive-thru, file paperwork, and assist with other branch duties, contributing to a supportive, not-for-profit

Qualifications

• High level of self-control and professionalism.
• Strong communication and organizational skills.
• Good basic mathematical skills and comfort with numbers.
• Able to work well in a fast-paced environment.
• Must be fluent in English and have basic computer skills.

Responsibilities

• Greet members and respond to needs or direct to appropriate person.
• Handle establishment of new membership and open accounts.
• Process account changes and educate members on SECU services.

Skills

Self-control

Communication skills

Mathematical skills

Organizational skills

Positive attitude

Neat appearance

English fluency

Computer skills

Teamwork

Attendance

Job description

State Employees' Credit Union in Gastonia seeks a detail-oriented member service representative to greet members, open accounts, and handle daily transactions. You will educate members on SECU services, process changes, and balance cash drawers, vaults, and ATMs.

This role emphasizes teamwork, strong math and computer skills, and a professional, courteous demeanor. You will operate the drive-thru, file paperwork, and assist with other branch duties, contributing to a supportive, not-for-profit