Member Services Specialist – Banking & Notary

SECU; Durham (NC); On-site; USD 38,000 - 45,000; Full time

Job summary

SECU in Durham, NC is seeking a reliable Member Services Representative to assist members with account opening and maintenance, explain products, and balance cash drawers. You will operate the drive‑through, process transactions, and support notary services while maintaining confidentiality and security.

Ideal candidates have a high school diploma or GED, strong verbal and written communication, and at least 2 years of related experience. Core values and ongoing training are emphasized.

Qualifications

• High school diploma or GED required.
• Bachelor's degree or NC-CTP/AA/AS preferred.
• Excellent verbal and written communication.

Responsibilities

• Handle account opening and maintenance for members.
• Balance cash drawer and process transactions.
• Provide Notary Public services as requested.
• Assist with cash box management, wire transfers, and currency exchange.
• Maintain confidentiality and follow security procedures.
• Engage with community and support member questions.

Skills

Communication skills

Active listening

Problem solving

Self-motivated

Teamwork

Education

High school diploma or GED

Bachelor's degree or related certification preferred

Job description

SECU in Durham, NC is seeking a reliable Member Services Representative to assist members with account opening and maintenance, explain products, and balance cash drawers. You will operate the drive‑through, process transactions, and support notary services while maintaining confidentiality and security.

Ideal candidates have a high school diploma or GED, strong verbal and written communication, and at least 2 years of related experience. Core values and ongoing training are emphasized.