Entry-Level Member Services Associate

ncsecu; Brevard (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in North Carolina seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You'll handle routine transactions, cash box management, and assist with account origination and maintenance under supervision.

This role includes training modules, security procedures, and daily reconciliation tasks. Candidates should have a high school diploma; CCUE or advanced degrees are preferred.

Qualifications

• Must have a high school diploma or GED.
• Preferred: Bachelor's degree, CCUE Certification, or Associate degree via NC-CTP.
• Strong communication and problem-solving skills.

Responsibilities

• Answer phones and assist members with service requests.
• Balance the vault, ATMs, teller cash dispenser, and coin sorter.
• Process foreign and domestic wire transfers.
• Greet and assist members in person and by phone.
• Learn CXone and assist MSS as requested.

Skills

Communication skills

People skills

Education

High school diploma or GED

Bachelor's degree

CCUE Certification

Associate degree (AA/AS) via NC-CTP

Job description

SECU in North Carolina seeks an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You'll handle routine transactions, cash box management, and assist with account origination and maintenance under supervision.

This role includes training modules, security procedures, and daily reconciliation tasks. Candidates should have a high school diploma; CCUE or advanced degrees are preferred.