Part-Time Member Services Specialist

SECU; Lenoir (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in North Carolina seeks a branch associate to greet members, open and maintain accounts, and process daily transactions. You will educate members on available services and handle cash, vault, and ATM operations with accuracy.

The role requires strong communication, confidentiality, and a customer‑oriented approach in a fast-paced environment, including occasional drive-through duties. Training and reliability are essential.

Qualifications

• High level of self-control, self-confidence, good basic mathematical skills, organizational and communication skills, positive attitude and neat appearance.
• Fast-paced environment – must use sound judgment and work well under pressure.
• Willingness to engage in ongoing training and professional development.
• Should have basic computer skills.
• Attendance as scheduled is required.
• Must speak English fluently.
• Must cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must adhere to schedule and attendance policy.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on needs.
• Key all required transactions into the Margo system and balance cash drawer.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment weekly.
• Assist members with account problems and reconciliations.
• Grant advances on credit cards, lines and HELOCs with officer approval.
• Answer phone, file paperwork, scan documents, and perform other clerical duties.
• May begin training in other areas of branch operations.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Mathematical skills

Confidentiality

Professionalism

Teamwork

English fluency

Self-control

Organizational skills

Tools

Margo system

Image System

Adding machine

Job description

SECU in North Carolina seeks a branch associate to greet members, open and maintain accounts, and process daily transactions. You will educate members on available services and handle cash, vault, and ATM operations with accuracy.

The role requires strong communication, confidentiality, and a customer‑oriented approach in a fast-paced environment, including occasional drive-through duties. Training and reliability are essential.