Member Services Associate

SECU; Pembroke (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

SECU is hiring an Associate Member Services Officer in Pembroke, North Carolina. This entry-level role will provide you with foundational knowledge of branch operations while enhancing your customer service skills. You'll assist members in various capacities, including cash handling, account management, and providing referrals.

Ideal candidates should possess strong communication, a high school diploma or GED, and a desire to grow within the credit union. SECU is committed to professional development and maintaining a positive work environment.

Qualifications

• Demonstrates SECU’s Core Values consistently.
• Aptitude for meeting people and building trust.
• Must complete the Credit Unions Core Module Program within 12 months.

Responsibilities

• Ensure member confidentiality and security procedures.
• Greet and assist members through all service channels.
• Process foreign and domestic transactions.

Skills

Good communication skills

Problem-solving skills

Customer service aptitude

Education

High school diploma or GED equivalent

Bachelor’s degree (preferred)

Job description

SECU is hiring an Associate Member Services Officer in Pembroke, North Carolina. This entry-level role will provide you with foundational knowledge of branch operations while enhancing your customer service skills. You'll assist members in various capacities, including cash handling, account management, and providing referrals.

Ideal candidates should possess strong communication, a high school diploma or GED, and a desire to grow within the credit union. SECU is committed to professional development and maintaining a positive work environment.