Member Services Specialist

SECU; North Carolina; On-site; USD 32,000 - 46,000; Full time

Job summary

SECU seeks a Member Services Representative to assist members with transactions, account maintenance and product information across in-person, phone, and digital channels.

The role emphasizes confidentiality, policy compliance, cash handling, and teamwork, with opportunities to provide Notary services and engage with the community.

Applicants should be able to balance a cash drawer, uphold security procedures, and represent SECU with professionalism.

Qualifications

• High school diploma or GED required; higher education preferred.
• Ability to communicate clearly with members in person and remotely.
• Aptitude for building member confidence and trust.
• Strong problem-solving and judgment under routine circumstances.

Responsibilities

• Process transactions and balance a cash drawer.
• Open and maintain accounts and service tax-advantaged accounts.
• Coordinate Notary Public services as requested.
• Assist with drive-through operations and cash shipments.
• Engage with the community and document member interactions.

Skills

Communication skills

People skills

Problem solving

Active listening

Dependable

Self-motivated

Education

High school diploma or GED

Bachelor’s degree preferred

NC-CTP or related associate degree preferred

Job description

SECU seeks a Member Services Representative to assist members with transactions, account maintenance and product information across in-person, phone, and digital channels.

The role emphasizes confidentiality, policy compliance, cash handling, and teamwork, with opportunities to provide Notary services and engage with the community.

Applicants should be able to balance a cash drawer, uphold security procedures, and represent SECU with professionalism.