Member Services Specialist - Banking & Member Support

Total Community Credit Union; Taylor (MI); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Descripción de la vacante

Total Community Credit Union in Michigan is seeking a full-time Member Services Associate to join our collaborative team. You will answer incoming calls, respond to voicemails, assist members with account inquiries and online banking, and support debit/credit card services with a friendly, confidential approach.

Responsibilities include opening and closing accounts, processing payments, researching discrepancies, educating members on products and promotions, and following bank procedures and

Formación

• Strong customer service and communication skills.
• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.

Responsabilidades

• Answer incoming calls and respond to voicemails professionally and efficiently.
• Assist members with account inquiries, online banking support, and card services.
• Process payments, order debit/credit cards, and support ATM/VISA issues.
• Open and close accounts and accept loan applications.
• Research and resolve account discrepancies.
• Provide friendly, accurate service while maintaining confidentiality.
• Educate members on credit union products, services, and promotions.
• Follow credit union procedures and financial regulations.

Conocimientos

Customer service

Communication

Multitasking

Computer literacy

Banking experience

CU Answers

Educación

High school diploma

Associate or bachelor’s degree preferred

Herramientas

CU Answers

Descripción del empleo

Total Community Credit Union in Michigan is seeking a full-time Member Services Associate to join our collaborative team. You will answer incoming calls, respond to voicemails, assist members with account inquiries and online banking, and support debit/credit card services with a friendly, confidential approach.

Responsibilities include opening and closing accounts, processing payments, researching discrepancies, educating members on products and promotions, and following bank procedures and