Member Experience & Solutions Specialist

Auto Glass Specialists; Flint (MI); On-site; USD 32,000 - 37,000; Full time

Job summary

Financial Plus Credit Union in Michigan is seeking a dedicated Member Service Representative to deliver exceptional service and guide members toward the right financial solutions. The role involves handling inbound and outbound calls, opening and servicing various accounts, and cross-selling products while maintaining accuracy and integrity in all transactions.

Teamwork, adherence to policies, and a proactive approach to helping members achieve their financial goals in a fast-paced branch

Qualifications

• Experience delivering exceptional member service and addressing financial needs.
• Ability to cross-sell products and services to meet member goals.
• Strong communication and interpersonal skills.

Responsibilities

• Cross-sell and provide solutions to address members' financial needs.
• Handle outbound calls and inform members about products and services.
• Open and service accounts and resolve inquiries promptly.

Skills

Cross-sell / upsell

Outbound calling

Customer service

Interpersonal skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Financial Plus Credit Union in Michigan is seeking a dedicated Member Service Representative to deliver exceptional service and guide members toward the right financial solutions. The role involves handling inbound and outbound calls, opening and servicing various accounts, and cross-selling products while maintaining accuracy and integrity in all transactions.

Teamwork, adherence to policies, and a proactive approach to helping members achieve their financial goals in a fast-paced branch