Member Experience Specialist — Growth & Solutions

Total Community Credit Union; Taylor (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

401(k) Match

Short-Term Disability

Long-Term Disability

AD&D

Life Insurance

EAP

Paid Time Off

Growth Opportunities

Job summary

Total Community Credit Union in Taylor, MI is seeking a Member Services Specialist to deliver friendly, member-focused service and help members meet their financial goals. You will open and maintain accounts, assist with transactions, and educate members on digital tools.

Qualified candidates bring at least 2 years in a similar role, preferably in banking or credit unions, with strong communication and multitasking abilities.

Qualifications

• Minimum 2 years of experience in a similar capacity or customer service role.
• Previous banking, credit union, financial institution, or teller experience strongly preferred.
• Cash handling experience preferred.
• Exceptional customer service and relationship-building skills.
• Friendly, positive, member focused attitude.
• Positive, professional, and team-oriented attitude.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and financial systems.
• CU*Answers or credit union software is a plus.

Responsibilities

• Opening and maintaining consumer accounts, including checking, savings, and other deposit products
• Assisting members with account transactions, service requests, and account maintenance
• Processing consumer loan applications and assisting with loan disbursements and closings
• Identifying opportunities to recommend products and services that support members' financial goals
• Resolving member concerns quickly and professionally while providing outstanding service
• Educating members on digital banking tools and credit union services
• Maintaining accurate records and ensuring compliance with credit union policies and financial regulations
• Building strong member relationships through personalized financial solutions
• Supporting branch operations and contributing to team goals

Skills

Customer service

Relationship-building

Multitasking

Cash handling

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

CU*Answers

Job description

Total Community Credit Union in Taylor, MI is seeking a Member Services Specialist to deliver friendly, member-focused service and help members meet their financial goals. You will open and maintain accounts, assist with transactions, and educate members on digital tools.

Qualified candidates bring at least 2 years in a similar role, preferably in banking or credit unions, with strong communication and multitasking abilities.