Member-Focused Consumer Lending Specialist

TBA Credit Union; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

TBA Credit Union in Michigan seeks a Member Service/Loan Associate to deliver outstanding member service, process consumer loan inquiries, and handle account openings and closings. You will promote credit union products and maintain confidentiality while serving members across multiple channels.

Bring 2 years of customer service and/or financial industry experience, strong communication and problem-solving skills, and a commitment to accuracy and security in every interaction.

Qualifications

• High school diploma or equivalent required.
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Skills

Customer service

Listening skills

Verbal communication

Written communication

Time management

Organizational skills

Self-motivated

Willingness to learn

Problem solving

Education

High school diploma

Tools

Windows OS

Microsoft Office / Office 365

e‑services knowledge

Job description

TBA Credit Union in Michigan seeks a Member Service/Loan Associate to deliver outstanding member service, process consumer loan inquiries, and handle account openings and closings. You will promote credit union products and maintain confidentiality while serving members across multiple channels.

Bring 2 years of customer service and/or financial industry experience, strong communication and problem-solving skills, and a commitment to accuracy and security in every interaction.