Member Services Specialist — Credit Union Support

Xtend LLC; Grand Rapids (MI); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO

401k matching

Job summary

Xtend LLC in Grand Rapids, MI is seeking a Member Services Representative to support credit union members nationwide via inbound and outbound calls, emails, and chats. This full-time role emphasizes accurate verification, clear communication, and proactive problem solving.

You will use CU*BASE and Microsoft Office in a fast-paced environment, build strong relationships with credit union partners, and contribute to a cooperative culture with competitive benefits.

Qualifications

• 1-2 years of office or call center experience preferred.
• High school graduate or pursuing diploma.
• Professional and courteous on the phone.
• Able to manage multiple tasks in a fast-paced environment.
• Discreet and able to handle confidential information appropriately.
• Proficient with Microsoft Office.
• Detail-oriented with strong accuracy in documentation.

Responsibilities

• Provide outstanding service by answering and triaging inbound calls from credit union members.
• Accurately verify caller identities and navigate credit union tools, websites, and procedures while responding promptly to web chats, emails, instant messages, and calls, documenting all interactions thoroughly and forwarding requests efficiently via trackers or email.
• Educate members on account details, debit and credit card concerns, and general account functionality.
• Handle inbound service calls, make outbound follow-ups, and provide timely member callbacks.

Skills

Call center communication

Customer service excellence

Professional phone demeanor

Multitasking

Microsoft Office proficiency

Education

High school diploma or pursuing

Tools

CU*BASE

Job description

Xtend LLC in Grand Rapids, MI is seeking a Member Services Representative to support credit union members nationwide via inbound and outbound calls, emails, and chats. This full-time role emphasizes accurate verification, clear communication, and proactive problem solving.

You will use CU*BASE and Microsoft Office in a fast-paced environment, build strong relationships with credit union partners, and contribute to a cooperative culture with competitive benefits.